Refund policy

At Bag Box, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and the steps for returning items or requesting a refund. By placing an order with Bag Box, you agree to the terms outlined below.

1. Eligibility for Returns

Returns are accepted within 30 days of the delivery date.

Items must be unused, in their original packaging, and in the same condition as when you received them.

Certain items, including digital products, gift cards, and customized orders, are non-returnable.

2. Initiating a Return

To start a return, please visit the support section on Bag Box or use your order information to submit a return request. Once your request is approved:

You will receive instructions explaining how to return the item.
Returns submitted without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

We recommend using a trackable shipping method to help ensure the item reaches us safely.

4. Refunds

Once the returned item is received and inspected, Bag Box will notify you whether your refund has been approved or rejected.

Approved refunds will be processed to the original payment method within 7–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

Bag Box currently does not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact Bag Box immediately and provide photos and your order details.

We will provide a replacement or a full refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe: